Why not take a look at some of the pre purchase questions previous customers have asked before.
Q: I see you make a CR20 conversion kit, will this get rid of the cartridges ?
A: Yes, the conversion kits for the DIC 20 and the DIW20 will eliminate the need to use the cartridge system.
Q: Can I use the same resin for a water softener?
A: Our DI resin is specifically produced for producing DI water. This should not be used for any other application.
Q: Can I use your resin in other makes of DI machines?
A: Yes absolutely, our resin is suitable for all DI machines. (We only use 100% pure virgin resin, not recycled)
Q: Can I install a built in TDS meter on one of your units?
A: No, not at the moment. The small handheld TDS meter we supply are very easy to use.
Q: Your site doesn’t show the cost of shipping?
A: All of our DI products include free shipping within North America
Q: Where is your product manufactured?
A: Our products are produced 100% in North America and we ship from our own facility in North Carolina.
Q: How heavy is the unit without water inside? Approx. Weights:
A: The Pro 100 dry weight is 30 lb. The resin weighs 45 lb. So the system filled with resin is 75 lb.
The Pro 50 dry weight is 12 lb. The resin weighs 23 lb. So the system dry will be 35 lb plus the water.
Q: Where do I re-order the resin from?
A: You can order direct from us on our on line store and we deliver free of charge to anywhere in the USA
Q: What advantage is the pro 100 compared to the pro 50?
A: The Pro 100 holds 1 Cu Ft resin and can cope with 10 GPM. The Pro 50 holds 1/2 cu ft of resin with a flow rate of 5 GPM.
Q: If purchased from you is it tax exempt?
A: Yes our products are Tax Exempt
Q: Do you accept all credit cards?
A: We accept all credit cards inc Palpay apart from Amex.
Q: What if my Credit card doesn’t work or is declined?
A: This does happen sometimes and if this happens to you don’t worry just send us an e-mail and we will send you a manual invoice to pay, which 99.9% of the time will be approved with your credit card.
Q: Does the water remain in the tank after use?
A: Yes after use simply turn the bypass valves to the bypass position and this will prevent any water for coming out. The unit will not leak at all even in the horizontal position it’s 100% watertight
Q: Can you drink the water produced?
A: NO absolutely not. DI water is not for human consumption
Q: What is DI water
A: The best thing is to follow the link below to a website that explains this in great detail.
Please don’t hesitate to contact us by using our contact form to ask pre purchase questions regarding our DI water